Within EcoDim, the following applies: ordered on working days before 16:00 = delivered the next working day.
A parcel is usually delivered the next working day by DPD (or exceptionally by EcoDim delivery service) before 17:00. This excludes national holidays.
DPD generally applies 3 delivery attempts to the addressee. You will always be informed about the time of delivery. This can be by e-mail, SMS or a note in your letterbox. If a delivery attempt fails, DPD is free to choose another delivery method. This includes delivery to a DPD ParcelShop or delivery to one of the adjacent addresses.
When delivering the parcel, a Delivery Receipt must always be signed by an authorised recipient.
If you want to return something, you can send it back to our address. The cost of returns is at your own expense. Our address:
Dr. Huber Noodtstraat 89
Products must always be unused and neatly packed.
The packaging must also be undamaged. In case of damaged products, the purchase price will not be returned.
Are you dissatisfied with the product?
Pleasecontactus so that we may be able to help you. You may not have purchased the right product. Contacting us is not mandatory, but may be helpful.
E: [email protected]
Returns will be processed within 14 days and your money will then be refunded to your account.